REFUND POLICY

eroticsexshop.net takes pleasure in enacting a wholly customer-centric Refund Policy based on the dictum “Going above and beyond to make customers feel special”.
In case, eroticsexshop.net fails to fix a problem under the Incident-based Service Plan, we don’t charge any fee from the customer in question (provided he/she has complied with the terms and conditions mandated in the Plan). 

Even if the customer has been charged, but is not satisfied with the resolution offered, he/she is authorized to seek free technical support from us within 30 days from the day of initially receiving the service. eroticsexshop.net will make use of all commercially reasonable efforts to resolve the problem. However, if that is unsuccessful, we will refund the fees paid against the service.

Unless stated in writing otherwise, all fees and charges are nonrefundable. eroticsexshop.net holds the right to modify the pricing of tech support plans, or add new fees or charges to existing ones, by informing the customer in advance. Money paid against purchase of any third party software, or application (along with the corresponding activation-key or product-key) from 24 Global Support will be completely non-refundable. 

At the customer’s solemn request, our tech support representatives will make every effort to make sure that the purchased product works in the expected way as claimed by its developer(s) or publisher(s). However, we disclaim from attributing any kind of warranty to the marketed product.

We offer a free 30-day free exchange policy for all faulty items.

Contact our Client Service Team, and we will sort out everything for you, you will have to pack all your items safely and send them to us.

If you changed your mind and would like to return unopened and unused items, a return cost may apply.

Please note:

  • We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
  • We do not accept returns for lingerie.

Please contact customer service before attempting to return your item or if you need any further information, contact us at [email protected]

Returning An Order:

Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible, and we will notify you when we receive the returned parcel at our warehouse.

Faulty Items: If your item is defective, please make sure that you detail the issues you are having. Unless the fault is obvious, you may wish to e-mail our Client Service team beforehand as some items may have remotes or battery compartments that have a trick to them!

You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.

If you have used the item, please make sure that you give it a thorough clean as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the product is not in a defective condition, we will return the item to you at your expense.

For hygiene reasons, we cannot offer refunds on lingerie unless the product is damaged or faulty.

We also do not accept returns for free toy promotions unless the item is faulty.

We aim to process all returns as soon as possible. It will be within 30 days, but it usually is much faster. If you would like to check on the status of your returned parcel, please contact [email protected] with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.

If you have any further questions or would like assistance, please contact us via live chat or [email protected], and we will be happy to help you further.

The returns policy does not affect your statutory rights.

 

Returning a faulty item:

In case of a fault, you should first email us at [email protected] describing all the details. In the subject specify the number of your order. If necessary, also attach photos of the packaging, the product itself or a short video of the fault.

One of our customer service representatives will respond within 1-2 working days, providing full information on further actions:

  • The necessary steps to check the product (the most common mistake is that the client incorrectly turns the toys on);
  • The process of returning the goods to us.
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